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FAQs

  • How fast do you ship?

    We use expedited shipping and make sure that your product arrives anywhere between 2-7 days. Depending on your location (rural vs urban), it may take longer for your shipping partners to arrive! You can expect a timely delivery though 🙂

  • How do I apply a promo code?

    In order to apply a promo code that you have, you must select the products you’d like to use it on. Make sure to add them to your cart and proceed all the way to the checkout process. While you are checking out, you will see the option to apply a “coupon code”. This is where you enter your promo code to redeem your discount! More often than not, we provide special sales that do not require codes at all! Be on the lookout 🙂

    HOW OFTEN SHOULD I USE EACH PRODUCT FOR BEST RESULTS?WHICH DO I APPLY FIRST, THE VITAMIN C SERUM OR THE HYALURONIC ACID?WHAT IS THE CONCENTRATION OF THE VITAMIN C SERUM?WHAT IS THE PERCENTAGE OF RETINOL IN THE RETINOL MOISTURIZER CREAM?CAN I APPLY THE RETINOL MOISTURIZER CREAM IF I KNOW I AM GOING TO BE IN THE SUN THAT DAY?WHERE CAN I VOICE MY CONCERNS/QUESTIONS/PRAISES/OTHER?

  • Which do I apply first, the Vitamin C Serum or Hyaluronic Acid Serum?

    Studies show that the best results occur when Vitamin C Serum is applied first. A few drops of the Vitamin C Serum to tighten and firm up the skin. Then apply the Hyaluronic Acid Serum to relieve the skin of the tightening sensation, in doing so, will drive moisture deep down to the core of the skin.

  • What is the concentration of the Vitamin C Serum?

    The My Organic Zone Vitamin C Serum uses one of the most stable Vitamin C derivatives – Sodium Ascorbyl Phosphate, which is more effective and longer lasting than Pure Vitamin C. The concentration of Sodium Ascorbyl Phosphate in our Vitamin C Serum is 5%, which is equivalent to 20% of Pure Vitamin C, and is the highest recommended amount.

  • What is the percentage of retinol in the retinol cream?

    My Organic Zone’s Retinol Moisturizer Cream has a concentration of 1% Active Retinol, which is the max that is allowed in the retail market.

  • When should I apply the Energy Day Cream and the Retinol Cream?

    We recommend applying the Energy Day Cream anytime from morning to afternoon. Use it as your preferred day cream! The Retinol Cream should be used at night time after cleansing and washing off. It is the perfect night moisturizing solution.

  • Where can I voice my questions/concerns/praises/other?

    Please write to us at team@myorganiczone.com and we will answer your query in a timely manner.